A vehicle collision can be a traumatic and stressful event. Acura is here to support you, to get you back on the road and to keep your Acura, your Acura.
If it is safe to do so, move your vehicle to the side of the road. Otherwise, stop and ensure emergency services are immediately notified if any individuals are injured.
Inspect damage on both vehicles and exchange driver’s information.
Make a record of the accident. Include diagrams and witness statements if applicable.
Contact your insurance provider and let them know you only want Genuine Acura Parts used on your vehicle.
*This is only practical advice, not legal advice. Procedures may differ by region, and Acura is not liable if incorrect. In the event of an accident, customers should follow their local collision procedures and laws.
If you’re ever in an accident, insist that your insurance provider authorizes only Genuine Acura Parts. Why? Because Genuine Acura Parts are manufactured to the exact standard for fit, finish and corrosion protection. They’re the only parts that are covered by our warranty, and they are the only parts that are guaranteed to perform as only an Acura can.
Will my insurance provider automatically specify Genuine Acura Parts?
No. Imitation parts may be sufficient for insurance companies because they cost less, but they may compromise the fit, finish and corrosion protection of your Acura.
Aren’t imitation parts the same as Genuine Acura Parts?
No. Imitation parts often do not fit as well because they are not produced to Acura's high-quality standards for exact fit and precise operation, unlike Genuine Acura Parts.
Do I have the right to know what parts I’m getting?
Yes. It's your right to know what replacement parts are being used. Ask for proof that like, kind, and quality parts are equivalent to Genuine Acura Parts. Chances are, they aren't.
Is there a warranty on Genuine Acura Parts?
Yes. Genuine Acura Parts are covered by your vehicle's Replacement Warranty.
Know the facts about your insurance.
Under no circumstances are you legally obligated to go to the repair shop your insurance suggests. As a vehicle owner it is your right to choose the collision repair facility to repair your Acura. Many Acura dealers have their own body shops and can help you through the repair process.
When it comes to your Acura, not all collision repair facilities are created equal.
ProFirst Certified Collision Repair Facility locations specialize in repairing Acura vehicles.
Obtaining the distinguished certification of a ProFirst facility means repair technicians are trusted Acura experts.
Technicians at ProFirst certified facilities not only repair your Acura, but will strive to return it to its pre-collision look, safety, structural integrity and performance.
ProFirst certified facilities only use Genuine Acura Parts to guarantee the fit, finish and corrosion protection of your Acura.
When the time comes to pick-up your repaired vehicle, a Collision Claim Specialist will take you step-by-step through anything and everything done to your vehicle to guarantee your continued confidence in your Acura.
When you drop off your damaged vehicle at a ProFirst Collsion Repair facility, it goes into trusted hands focusing on your Acura’s body, paint, detailing, and reassembly. Rest assured at all times your vehicle is with trusted experts using trusted Genuine Acura Parts.
Genuine Acura parts are made for your Acura. They maintain the quality, reliability and performance of your vehicle.