Effective as of December 22, 2025.
Your Acura vehicle (“Vehicle”) may come with active connected vehicle services. PLEASE READ THESE TERMS OF USE COMPLETELY BEFORE USING ANY ACURALINK SUBSCRIPTION SERVICES AND KEEP A COPY FOR YOUR FILES. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACTIVATE OR USE ANY OF THE SUBSCRIPTION SERVICES. IN ADDITION, FOR CERTAIN SUBSCRIPTION SERVICES, INCLUDING AUTOMATIC COLLISION NOTIFICATION, YOU MUST CALL US AT 1-855-335-5465, SELECT THE PROMPT FOR ACURALINK, AND REQUEST TO HAVE SUCH SUBSCRIPTION SERVICES DEACTIVATED.
Welcome to the AcuraLink® subscription-based connected vehicle services (the “Subscription Services”), a Connected Vehicle Service offered through AcuraLink.
These AcuraLink Subscription Services Terms of Use (these “Terms”) are a supplement to the general AcuraLink Terms and Conditions that you accepted when you activated, received, used or otherwise accessed any of the services available through AcuraLink. The current version of the AcuraLink Terms and Conditions is available in the settings page on the AcuraLink App and at https://www.acura.ca/en/acuralink/app/terms (English) and https://www.acura.ca/fr/acuralink/app/terms (French) (the “AcuraLink T&Cs”). Capitalized terms used in these Terms, but not defined in these Terms, shall have the meanings assigned to them in the AcuraLink T&Cs. In the event these Terms contradict the AcuraLink T&Cs, these Terms shall control regarding your use of the Subscription Services.
These Terms, the AcuraLink T&Cs, the Honda Canada Privacy Policy and the Honda Canada Vehicle Data Privacy Policy (collectively, the “Agreement”), define the full agreement between you (“you” and “your”) and Honda Canada Inc. (“Acura”, “we”, “our”, or “us”) with respect to your use of the Subscription Services as part of a subscription package, whether in a trial or paid subscription (each, a “Subscription Package”). These Terms apply to all users of the Subscription Services, including users who are enrolled as Primary Drivers, Secondary Drivers and Guest Drivers (as designated during the subscription process); however, different types of users have access to different features and account administration functions.
These Terms are available in French at https://www.acura.ca/fr/acuralink/app/terms.
SUBJECT TO APPLICABLE LAW, YOU AGREE TO THESE TERMS WHEN YOU ENROLL IN A SUBSCRIPTION PACKAGE AND ACCEPT THESE TERMS ELECTRONICALLY VIA THE ACURALINK MOBILE APPLICATION (THE “ACURALINK APP”). IF YOU ACCEPT THESE TERMS, YOU ARE BOUND BY THE AGREEMENT, INCLUDING THESE TERMS, AND ANY LATER CHANGES OR AMENDMENTS TO IT. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, DO NOT ACCEPT THESE TERMS.
PRIVACY DISCLOSURE: Collection, use and disclosure of information about you or your Vehicle, including GPS location data, is essential for us to provide the Subscription Services toyou. These Terms, the Honda Canada Privacy Policy, and the Honda Canada Vehicle Data Privacy Policy govern how we collect, maintain, use, and disclose your personal information to ensure that your personal information is protected appropriately and that your privacy is respected. BY RECEIVING, ACCESSING, USING OR ENROLLING IN SUBSCRIPTION SERVICES, YOU CONSENT ON BEHALF OF YOU AND ALL OCCUPANTS IN YOUR VEHICLE TO THE COLLECTION, TRANSMISSION, STORAGE, USE, AND DISCLOSURE OF YOUR DATA IN ACCORDANCE WITH THE HONDA CANADA VEHICLE DATA PRIVACY POLICY. YOU ALSO CONSENT ON BEHALF OF YOU AND ALL OCCUPANTS IN YOUR VEHICLE TO WIRELESS COMMUNICATION BEING CONDUCTED IN YOUR VEHICLE TO ENABLE US AND OUR SERVICE PROVIDERS TO DELIVER SUBSCRIPTION SERVICES TO YOU OR OTHER OCCUPANTS IN YOUR VEHICLE. YOU ACKNOWLEDGE THAT IT IS YOUR RESPONSIBILITY TO ADVISE ALL OCCUPANTS OF YOUR VEHICLE (INCLUDING OTHER DRIVERS AND OCCUPANTS WHO MAY BE IN THE VEHICLE WITHOUT YOU) HOW DATA RELATED TO THEIR USE OF YOUR VEHICLE (INCLUDING PERSONAL INFORMATION) MAY BE COLLECTED, TRANSMITTED, STORED, USED AND DISCLOSED.This Section 2 applies only to users of the Subscription Services who are Primary Drivers.
A. Service Availability. Not all Subscription Services are available for all Vehicles; at the time that you enroll in a Subscription Package, you will be presented with and must accept the Subscription Services terms applicable to your Vehicle model and year, which may be different from the terms that apply to other vehicle models and years. Please visit www.acura.ca/en/acuralink for information about available Subscription Services for your Vehicle and to access information regarding which Subscription Services apply to different models and years.Expiration dates and subscription fees for your Subscription Package(s) can be obtained by contacting us at 1-855-335-5465. After the expiration of any applicable trial period, a paid subscription in the applicable Subscription Package is required to receive the Subscription Services associated with such Subscription Package. To the extent permitted by applicable law, and unless prohibited by applicable law, the price of your Subscription Package(s) may change over time, and we will charge you the rates in effect at the time of each purchase or renewal of a Subscription Package. To purchase a subscription for a Subscription Package, you must provide your payment account information (credit card number, CVV and expiration date). You agree to provide us (or our designated third party payment provider) with accurate and valid payment account information and to update your account in the event any information provided becomes invalid or incomplete. By providing payment account information to us, you represent that you are an authorized user of such payment account.
Your Subscription Package will terminate at the expiration of the term unless you purchase a new Subscription Package before the expiration of your current Subscription Package.
IN ADDITION TO THE FEES FOR A SUBSCRIPTION PACKAGE, YOU MAY INCUR CHARGES TO SERVICE PROVIDERS WHO FURNISH SERVICES TO YOU THAT ARE NOT EXPRESSLY COVERED BY YOUR SUBSCRIPTION PACKAGE. YOU ARE RESPONSIBLE FOR PAYING THESE CHARGES DIRECTLY TO THE APPLICABLE SERVICE PROVIDER.
For an annual paid subscription, if you cancel within thirty (30) calendar days of purchasing your first paid Subscription Package, we will cancel your Subscription Package immediately and refund you all fees for the cancelled Subscription Package. If you cancel your Subscription Package at any other time, we will cancel your Subscription Package immediately and issue you a pro-rated refund.
To cancel one or more Subscription Package(s), you must call AcuraLink Customer Care at 1-855-335-5465 and select the prompt for AcuraLink, or provide us with a written notice of cancellation to AcuraLink Customer Support, 180 Honda Boulevard, Markham, Ontario L6C 0H9 (note that a cancellation will not be processed until such notice is received by us).
You must notify us promptly if you sell or otherwise transfer your Vehicle, its lease ends, or it is destroyed by casualty. If you fail to notify us that you have transferred the Vehicle, you will remain liable to us for any Subscription Services usage charges and you and not Acura will be responsible to the new owner for any claim, loss or damage that the new owner has that has resulted from your failure to notify us. Unless prohibited by applicable law, and to the extent permitted under applicable law you will indemnify, hold harmless and defend us against any action by the new owner relating to the Subscription Services, including but not limited to our use of the new owner’s vehicle information in providing the Subscription Services.
B. Our Cancellation and Suspension Rights.To the extent permitted by applicable law and unless prohibited by applicable law, we may cancel your Subscription Package(s) and the related Subscription Services without cause, in which case, we will give you notice at least thirty (30) days prior to the effective date of cancellation after which your account will be deactivated and your access to such Subscription Services will terminate. This means that we can decide to cease providing the Subscription Services to you at any time and for any reason, even for reasons unrelated to you or your account with us. We may also terminate your access to the Subscription Services without prior notice if your Vehicle, the AcuraLink Embedded System, or other equipment attached to your Vehicle operates in a manner that creates a nuisance to us or any Service Provider. In any of these aforementioned cases, we will refund any amounts you have paid in advance for the Subscription Services (other than any payment that was included in the purchase or lease price of your Vehicle), but not for the AcuraLink Embedded System. Additionally, we may cancel your Subscription Package(s) and the related Subscription Services without prior notice to you if we have received information that reasonably establishes you are no longer the owner/lessee of your Vehicle (e.g., copy of bill of sale identifying new owner/lessee, successful completion of takeover process by new primary driver) and, in such case, we will not refund any prepaid amounts to you unless you notify us as provided in Section 3(A) above.
Also, to the extent permitted by applicable law and unless prohibited by applicable law, we may cancel your Subscription Package(s) and the related Subscription Services without prior notice to you for any good cause. This means, for example, we can cancel your Subscription Package(s) and the related Subscription Services immediately if you breach any part of this Agreement, do not pay amounts that are due, interfere with our efforts to provide service, interfere with our business, or if your Subscription Services or wireless phone number is used for illegal or improper purposes. You do not have any right to have Subscription Services reactivated, even if you cure any of these problems. Whether to allow you to have access to the Subscription Services again will be entirely up to us. In the event we cancel your Subscription Package(s) and the related Subscription Services for good cause, we will not refund any prepaid or unused portions of your services fees.
We can suspend your Subscription Services for any reason that we could cancel your Subscription Services. We can also suspend your Subscription Services for network or system maintenance or improvement, or if there is network congestion, or if we suspect your Subscription Services are being used for any purpose that would allow us to cancel it.
If you are a consumer residing in the province of Quebec, we will provide you with a written notice upon the suspension or cancellation of your Subscription Services specifying the grounds for which we have suspended or cancelled your Subscription Services.
C. SPECIAL NOTICE FOR VEHICLES WITH 4G WIRELESS TECHNOLOGY.MANY CONNECTED SERVICES SYSTEMS UTILIZE 4G WIRELESS TECHNOLOGY. IT IS ESTIMATED THAT OUR CELLULAR CARRIER MAY DISCONTINUE SUPPORT OF 4G WIRELESS TECHNOLOGY BY 2028. ONCE 4G WIRELESS TECHNOLOGY IS DISCONTINUED, YOUR VEHICLE’S ACURALINK EMBEDDED SYSTEM, IF UTILIZING 4G WIRELESS TECHNOLOGY, WILL BE UNABLE TO CONNECT TO THE SUBSCRIPTION SERVICES AND YOUR VEHICLE MAY NOT BE UPDATED TO SUPPORT OTHER WIRELESS TECHNOLOGIES. IF YOUR VEHICLE BECOMES UNABLE TO CONNECT TO THE SUBSCRIPTION SERVICES DUE TO OBSOLESCENCE OF YOUR WIRELESS TECHNOLOGY, WE MAY BE FORCED TO CANCEL YOUR SUBSCRIPTION PACKAGE.
D. Secondary and Guest Drivers. If you receive the Subscription Services as a Secondary Driver or Guest Driver, your use of the Subscription Services will terminate if any of the following events occur: (i) the Primary Driver who added you to their Subscription Package(s) removes you; (ii) the Primary Driver cancels the Subscription Package(s) for the applicable Subscription Services; (iii) Acura cancels the Subscription Package(s) for the applicable Subscription Services; (iv) Acura terminates your access to the Subscription Services pursuant to Section 3(B) or Section 3(C); or (v) the Primary Driver ceases to be the Primary Driver of the Vehicle for any reason.(i) YOU HAVE NO CONTRACTUAL RELATIONSHIP WITH THE WIRELESS CARRIER AND YOU ARE NOT A THIRD PARTY BENEFICIARY OF ANY AGREEMENT BETWEEN ACURA AND THE WIRELESS CARRIER. YOU UNDERSTAND AND AGREE THAT, UNDER THESE TERMS, THE WIRELESS CARRIER HAS NO LEGAL, EQUITABLE, OR OTHER LIABILITY OF ANY KIND TO YOU.
(ii) YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE WIRELESS CARRIER AND ITS OFFICERS, EMPLOYEES, AND AGENTS AGAINST ANY AND ALL CLAIMS, INCLUDING WITHOUT LIMITATION CLAIMS FOR LIBEL, SLANDER, OR ANY PROPERTY DAMAGE, PERSONAL INJURY OR DEATH, ARISING IN ANY WAY, DIRECTLY OR INDIRECTLY, IN CONNECTION WITH THESE TERMS OR THE USE, FAILURE TO USE, OR INABILITY TO USE THE SUBSCRIPTION SERVICES, EXCEPT WHERE THE CLAIMS RESULT FROM THE WIRELESS CARRIER’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THIS INDEMNITY WILL SURVIVE THE TERMINATION OF YOUR SUBSCRIPTION PACKAGE.
(iii) YOU HAVE NO PROPERTY RIGHT IN ANY NUMBER ASSIGNED TO THE ACURALINK EMBEDDED SYSTEM IN YOUR VEHICLE, AND YOU UNDERSTAND THAT ANY SUCH NUMBER CAN BE CHANGED FROM TIME TO TIME.
(iv) YOU UNDERSTAND AND AGREE THAT NEITHER ACURA NOR THE WIRELESS CARRIER CAN GUARANTEE THE SECURITY OF WIRELESS TRANSMISSIONS, AND NEITHER ACURA NOR THE WIRELESS CARRIER WILL BE LIABLE FOR ANY LACK OF SECURITY RELATING TO THE USE OF THE SUBSCRIPTION SERVICES.
(v) THE SUBSCRIPTION SERVICES PROVIDED HEREUNDER ARE FOR YOUR USE ONLY AND YOU MAY NOT RESELL THE SUBSCRIPTION SERVICES TO ANY OTHER INDIVIDUAL OR ENTITY.
(vi) YOU UNDERSTAND AND AGREE THAT THE WIRELESS CARRIER DOES NOT GUARANTEE YOU OR ANY OTHER PERSON UNINTERRUPTED SERVICE OR COVERAGE. THE WIRELESS CARRIER DOES NOT WARRANT THAT YOU OR ANY OTHER PERSON CAN OR WILL BE LOCATED USING THE SUBSCRIPTION SERVICES. THE WIRELESS CARRIER MAKES NO WARRANTY, EXPRESS OR IMPLIED, OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SUITABILITY, OR PERFORMANCE REGARDING ANY SERVICES OR GOODS, AND IN NO EVENT SHALL BE LIABLE, WHETHER OR NOT DUE TO ITS OWN NEGLIGENCE, FOR ANY: (A) ACT OR OMISSION OF A THIRD PARTY INCLUDING, BUT NOT LIMITED TO, INTENTIONAL OR NEGLIGENT ACTS OF THIRD PARTIES THAT DAMAGE OR IMPAIR THE NETWORK OR DISRUPT SERVICE; (B) MISTAKES, OMISSIONS, INTERRUPTIONS, ERRORS, FAILURES TO TRANSMIT, DELAYS, OR DEFECTS IN THE SERVICES PROVIDED BY OR THROUGH THE WIRELESS CARRIER; (C) DAMAGE OR INJURY CAUSED BY SUSPENSION OR TERMINATION BY THE WIRELESS CARRIER; OR (D) DAMAGE OR INJURY CAUSED BY A FAILURE OR DELAY IN CONNECTING A CALL TO ANY ENTITY, INCLUDING 911 OR ANY OTHER EMERGENCY SERVICE. TO THE FULL EXTENT ALLOWED BY LAW, YOU RELEASE, INDEMNIFY AND HOLD HARMLESS THE WIRELESS CARRIER FROM AND AGAINST ANY AND ALL CLAIMS OF ANY INDIVIDUAL OR ENTITY FOR DAMAGES OF ANY NATURE ARISING IN ANY WAY FROM OR RELATING TO, DIRECTLY OR INDIRECTLY, SUBSCRIPTION SERVICES PROVIDED BY THE WIRELESS CARRIER OR ANY PERSON’S USE THEREOF, INCLUDING CLAIMS ARISING IN WHOLE OR IN PART FROM THE ALLEGED NEGLIGENCE OF THE WIRELESS CARRIER.
We will attempt to contact third party responders to respond to your crash or incident as set forth in Section 1. You understand that we cannot assure you, or make any guarantees, about the manner or timeliness of a third party response or even whether third party responders will in fact respond to your crash or incident at all or in a timely manner. YOUR VEHICLE HAS TO HAVE A WORKING ELECTRICAL SYSTEM (INCLUDING ADEQUATE BATTERY POWER) FOR THE AUTOMATIC COLLISION NOTIFICATION AND EMERGENCY CALL FEATURES TO OPERATE.
B. Stolen Vehicle Locator. If your Vehicle is stolen, we can try to locate it. Before we try to locate your Vehicle, you'll need to file a stolen vehicle police report with the local authorities and be able to verify your identity to us. We will ask for information about the police report you filed and verify with the local authorities that they are treating the Vehicle as stolen. For your safety and the safety of others, we will only provide location information about stolen vehicles to the police. We will try to locate your Vehicle for ten (10) calendar days from the time you first report it stolen, and we cannot guarantee that we will find it. You may request one additional ten (10) day extension to locate your Vehicle. We also are not required to try to find your Vehicle for the purpose of locating a person. We will not provide stolen vehicle location service for your Vehicle to an unauthorized third party, which means anyone other than you or an authorized user of legal age listed on your account, a government entity pursuant to a valid court order or other official governmental action, or one of our affiliates in connection with enforcement of an agreement related to the leasing or financing of your Vehicle. You promise to be fully responsible for the protection of your password and PIN. Anyone who has access to your password or PIN may be able to access your AcuraLink account, the Subscription Services, AcuraLink website, and AcuraLink App and, in doing so, may be able to identify where you or your Vehicle is or was located at a given time. We have no responsibility for, nor obligation to inquire about, the authority of anyone using your password, PIN or other information that can be used to identify your account to access Subscription Services for your Vehicle.</strong>
B. Other Users/Occupants of Your Vehicle. YOU ARE SOLELY RESPONSIBLE FOR ANY USE OF SUBSCRIPTION SERVICES IN YOUR VEHICLE, EVEN IF YOU ARE NOT THE ONE USING IT, AND EVEN IF YOU LATER CLAIM THE USE WAS NOT AUTHORIZED. YOU ARE ALSO SOLELY RESPONSIBLE FOR THE SUBSCRIPTION SERVICES REQUESTED BY YOU, OR BY ANYONE USING YOUR VEHICLE OR ACCESSING THE SUBSCRIPTION SERVICES THROUGH YOUR ACCOUNT, INCLUDING AS A SECONDARY DRIVER OR GUEST DRIVER IF YOU ARE THE PRIMARY DRIVER. You promise to educate and inform all users and occupants of your Vehicle about the Subscription Services and system features and limitations. We have no obligation to inquire about the authority of anyone using your Vehicle. If you, another driver or a passenger of your Vehicle uses the AcuraLink Embedded System to commit a crime or for another improper purpose, you agree to indemnify, defend and hold us harmless from and against any and all costs, expenses (including attorneys’ fees), losses, damages and other liabilities which arise from such improper use.</strong>
A. Your Rights. This section supplements the privacy terms set forth in the Honda Canada Customer Privacy Policy and the Honda Canada Vehicle Data Privacy Policy. You can access the current policies online at www.acura.ca/privacy. Additional terms and conditions apply to your use of any mobile applications that provide access to the AcuraLink Subscription Services. Those terms are specifically stated within the mobile application, and your use of the mobile application signifies your acceptance of those terms. The AcuraLink file containing your personal information will be held in our offices or those of the Service Providers and only our employees and those of the Service Providers who require it for the purposes of their duties will have access to your file. Acura’s subcontractors and certain Service Providers may be located outside Canada and/or Quebec and your personal information may be transferred, processed, or stored outside of Canada and/or Quebec, including in the United States. This personal information may be disclosed to comply with any legal, regulatory, audit, processing and security requirements, or as otherwise permitted or required by law, including as required by foreign laws applicable to us or our affiliates, agents, subcontractors and Service Providers. You may update the information you provide us at any time and, to the extent provided by law, you may request to have access and to correct the file containing your personal information by writing or calling us at the mailing address or customer care telephone number provided above. If you wish to withdraw your consent to our stated collection, use or disclosure of your personal information, you may call us at 1-855-335-5465 or press the LINK button in your Vehicle to cancel your Subscription Services. If you have questions about this section, the Honda Canada Customer Privacy Policy or the Honda Canada Vehicle Data Privacy Policy, please visit www.acura.ca/privacy for ways to get more information.
B. Information Collection and Use by Us. In providing the AcuraLink Subscription Services to you, we collect and retain certain information from you, including personal information you provide to us when you enter into these Terms. In addition, in order to provide the AcuraLink Subscription Services to you, we may collect and retain an electronic copy or other form of record of certain information including: your Vehicle’s description, location, speed, direction of travel, time of travel, service data, mechanical condition or incidents involving your Vehicle, your search content, information about anyone making a AcuraLink call from your Vehicle or under your account; the date, time and duration of call and any notes made during a call. You agree that we may record or monitor your Vehicle’s location or other information when (1) you or other occupants in your Vehicle request service, (2) your airbag deploys or a severe impact occurs, (3) your Vehicle is equipped to provide stolen vehicle recovery and you report your Vehicle as stolen, (4) as permitted or required by applicable laws, rules and regulations, or (5) in connection with our attempts to communicate with you or recover your Vehicle pursuant to agreements governing the lease or financing of your Vehicle. Your Vehicle may also be equipped with one or more sensing or diagnostic modules capable of automatically retrieving, recording, transmitting, or storing certain vehicle data, such as trouble codes, tire pressure, battery voltage, coolant temperature, and service requirements.
We use the information we collect from you or occupants of your Vehicle to, among other things, deliver the AcuraLink Subscription Services to you, manage your AcuraLink account, improve occupant and vehicle safety, analysis and research purposes, improve your AcuraLink service experience at Acura dealers and enhance your overall ownership experience. We will not sell, trade, or rent your information to others without your consent. We may also disclose information which is not identifiable to you with third parties for purposes of analysis and research in order to better our services. Service Providers are required to keep your information confidential if it is identifiable to you and may only use such information for purposes of providing their services. We may also disclose information to individuals designated by you to be contacted in an emergency. When required, you agree we may release information to comply with the law, in legal proceedings, to respond to subpoenas or court orders, in cooperation with law enforcement agencies, and to enforce the terms of these Terms and any agreement related to the lease or financing of your Vehicle. Any data which we collect or which you provide to us that is not identifiable to you, including functionality, use, statistics, performance data and quality metrics, shall be owned by us. You expressly consent to the sharing of the foregoing information, including information that is identifiable to you, on the terms outlined in this Section 10B.
In consideration of Acura providing you access to and use of the Subscription Services, to the maximum extent permitted by applicable law, and unless prohibited by applicable law, you agree to indemnify Acura, Sirius XM, and our affiliates, Service Providers, agents and licensors, against any and all claims, actions, suits, proceedings, demands, liabilities, losses, damages, costs, expenses and attorneys’ fees (“Liabilities”) arising out of or related to (i) your failure to comply with these Terms; (ii) your access to, use of, failure to use, or inability to use the Subscription Services; (iii) the use or possession of data or information provided in connection with the Subscription Services as described in these Terms, the Honda Canada Privacy Policy, or the Honda Canada Vehicle Data Privacy Policy; (iv) claims for libel, slander, or any property damage, personal injury or death, arising out of or related in any way directly or indirectly to these Terms or the Subscription Services (but excluding any Liabilities to the extent caused by our gross negligence or willful misconduct); or (v) any activities of anyone other than you in connection with the Subscription Services conducted through your account or with your user credentials or passwords. We reserve the right to assume the sole control of the defense and settlement of any claim, action, suit or proceeding for which you are obliged to indemnify us. You will cooperate with us with respect to such defense and settlement. In addition, if you have authorized us to charge amounts due against your credit card account or other similar account by giving us a card or account number, then your agreement in this section extends to claims, expenses, liabilities, or damages arising out of or in connection with use or ownership of the credit card account, or other similar payment account, or from the issuer's refusal to pay amounts charged to such account.