Ownership Experience

AcuraLink^TM FAQs

AcuraLink – General Questions

What is AcuraLink™?

AcuraLink™** is a complete redesign of our navigation and connectivity experience; a redesign that brings Acura vehicles online and integrates them with cloud-based services. The system pairs with iOS and Android smart phones to deliver an app experience that allows you to communicate seamlessly with your vehicle which is able to send and receive data using its built-in cellular transceiver. You can check tire pressure, find your car, lock the doors and even beep the horn and flash the lights—from across the parking lot or across town. Anywhere you have access to the Internet, you’ll have access to your Acura.

Which Acura vehicle models support AcuraLink™?

AcuraLink is available on all 2016 and newer Acura models with an embedded navigation system.

Can I upgrade an older Acura vehicle to AcuraLink™?

Unfortunately AcuraLink™ cannot be added through a hardware or software upgrade.

Do I have to activate AcuraLink™ myself?

No. Your dealer will help you activate your system when you take delivery of your Acura. If you opt not to activate complementary services at purchase but decide to add them later, your dealer will be happy to assist you then.

How do I activate AcuraLink™?

The simplest way to activate AcuraLink™ is to have your dealer do it when you take delivery. You can also call Acura at 1-855-335-LINK (5465).

Are there geographic limitations to AcuraLink™ services?

AcuraLink™ The Next Generation services work throughout Canada and the United States. However, the system must have a cellular connection.

What are the benefits of Wi-Fi Hotspot Powered by Bell?

With a built-in Wi-Fi hotspot in your vehicle, you can connect up to 7 compatible devices and get them all blazing fast LTE speeds on Canada’s best national mobile network. You and your family can stream video, play online games, get real-time email access and browse the web. Plus, you’ll be able to stay connected up to 50 feet away from your vehicle.

How do I access my in-vehicle wi-fi?

In Canada, Bell is the exclusive provider for the in-vehicle Wi-Fi hotspot, offering a variety of data plans to suit your needs. However, AT&T – in partnership with Bell – provides the free trial that comes with your vehicle. Visit bell.ca/AcuraConnectedCar to get started today.

What data options do I have with in-vehicle wi-fi?

There are many affordable data plans with Bell, with access to Canada’s best national network. Visit bell.ca/connectedcarbuiltin to learn more.

AcuraLink – Connecting Questions

Where can I find the AcuraLink apps?

The AcuraLink app including Streams, is available for free on the iTunes App Store (iOS) and the Google Play Store (Android)

Do I need a smartphone to use AcuraLink™

Yes and no. To access cloud-based services like Aha™ (which connects you to cloud-based content), you must tether your smartphone to your vehicle. Subscribing to the Connect package activates your vehicle’s onboard cellular transceiver, which allows you access to automatic roadside assistance as well as emergency assistance at the touch of a button.

Connect services support 24-7 monitoring that can automatically request that emergency help be dispatched if an airbag is triggered, all without a smartphone app.

However, the AcuraLink smartphone apps allow you to interact with your vehicle through your phone or tablet. These apps turn your phone into a virtual dashboard, key fob and help center. You can lock the doors, check the tire pressure or set the alarm and more, all on your smartphone.

Does AcuraLink™ work with my existing Aha account? Or do I need to create new ones?

Yes, it works with your current accounts. There is no need to create a specific, separate account for your Acura.

If I already have a MyAcura account, do I need to create a new Acura ID?

No. If you already have an active MyAcura account, you may use this for AcuraLink™ as it is a valid Acura ID.

AcuraLink – Subscription Questions

Do I have to subscribe to anything to get AcuraLink™ services in my vehicle?

There are 3 levels of service for AcuraLink™ The Next Generation: Standard, Connect and Premium.

The Standard Package activates the vehicle’s onboard cellular transceiver, allowing the vehicle to send and receive voice and data communications and includes cloud-enhanced navigation with continuously updated traffic data for freeways and surface streets—all at no additional cost for the first year of ownership.

With the Connect Package you can log in to a virtual dashboard using a smartphone, tablet or desktop computer. You can lock or unlock the doors, arm the alarm, check tire pressure, even sound the horn and flash the headlights. The Connect package also provides in-vehicle roadside assistance and emergency service at the touch of a button – all at no additional cost for the first year of ownership.

The Premium Package delivers live support from a personal assistant, on demand twenty-four hours a day, seven days a week. AcuraLink™ personal assistants can make hotel or restaurant reservations, search for locations and send directions directly to your vehicle’s navigation system and even book travel reservations. Premium services require an active Connect subscription and an active Premium subscription and is offered at no cost for the first year of ownership.

What are Premium services and how do they work in AcuraLink™?

With the Premium Package, you gain access to an Acura Concierge who can provide you with around the clock, live assistance at the touch of the button, so long as there is a cellular connection. An Acura Concierge can help with reservations, points of interest and more.

How do I purchase or activate an AcuraLink™ subscription?

The simplest way to enjoy AcuraLink™ is to have your dealer activate it when you buy your vehicle. If you would like to purchase additional services, please contact AcuraLink Services at 1-855-335-5465.

AcuraLink – Applications Questions

What does the AcuraLink smartphone application do?

The AcuraLink smartphone app connects your Acura to your smartphone allowing you access through a virtual dashboard. As long as the vehicle has an active cellular connection, you can lock the doors, check the tire pressure and set the alarm and more, all on your smartphone. You can also use your vehicle’s maps, check your maintenance minder, receive messages access quick tips and feature guides. To experience the entirety of the AcuraLink app, a subscription to the Connect package is required, which is complimentary for the first year of ownership.

What is the “Streams” app and how does it work in AcuraLink™

Streams is a free app, powered by Aha™, that uses your smartphone to connect the audio system in your Acura with cloud-based radio, content and other media. With Streams you can use standard radio controls on the dash and steering wheel to access thousands of podcasts, streaming radio services, and even major websites like Trip Advisor® and Yelp™. The AcuraLink Streams App is available on select Acura models.

Do I need smartphone applications to use AcuraLink™?

Yes and no. To access cloud-based services like internet radio , and Yelp™, you must tether your smartphone to your vehicle using the Streams app. The vehicle’s onboard cellular transceiver, which, so long as there is a cellular connection, allows you access roadside and emergency assistance at the touch of a button. It also supports 24-7 monitoring that can receive notification from the vehicle if an airbag is deployed and automatically request that emergency help be dispatched, all without a smartphone app, complimentary for the first year of ownership.

The AcuraLink smartphone app links directly to your car, allowing you to interact with it through your smartphone.

Will the AcuraLink™smartphone apps work if my vehicle does not have AcuraLink™ installed?

No. The AcuraLink™ smartphone apps will only work on vehicles equipped with AcuraLink™

Can I access AcuraLink™ information and functions from a computer?

No, AcuraLink functions are only accessible through your smartphone AcuraLink apps.

AcuraLink – Navigation Questions

Does AcuraLink™ navigation include continuously updated traffic information?

Yes, you receive a one-year subscription for continuously updated traffic information, including freeway and surface street conditions, at no additional cost for the first year of ownership.

Can I send directions from my smartphone to my vehicle’s navigation system?

Yes. Using the AcuraLink App, you can plot a course or find a destination and send it directly to your car.

AcuraLink™ – Assistance Questions

How do I get Roadside Assistance?

Premium package subscribers can access live, 24-7 personal assistance by pressing the Link button in their vehicle for non-emergency assistance with virtually anything from reservations and directions to responding to correspondence.

Connect package subscribers can use their Link button to access roadside assistance, towing and other non-emergency services 24-7.

In emergency situations, pressing the SOS Assist button connects you to live personnel who can dispatch emergency vehicles to your location and will stay with you until help arrives.

In addition, all Acura vehicles come with complimentary roadside assistance during the vehicle’s warranty period. To get roadside assistance call:

1-800-565-PLUS (1-800-565-7587) This no-cost roadside assistance is not the same as the on-board, live assistance you receive with an active Connect or Premium subscription. Without a Connect or Premium subscription your vehicle cannot automatically report a crash, nor can you access live help using the SOS Assist button.

Can I get roadside assistance if I do not subscribe to Connect services?

Yes. All Acura vehicles come with free roadside assistance during the vehicles warranty period. To get roadside assistance call: 1-800-565-PLUS (1-800-565-7587)

How does automatic emergency assistance work?

For the first year of ownership so long as there is a cellular connection your vehicle’s onboard cellular transceiver will send a continuous feed of critical data to AcuraLink™ servers, including data such as individual wheel speed, brake usage, inertia and velocity. Additional sensors, which are connected to your vehicle’s airbag system, can detect vehicle deceleration consistent with a crash impact, and if the crash is of sufficient severity, deploy vehicle airbags and seatbelt tensioners. Some of this information is also sent to AcuraLink™ servers (if there is a cellular connection).

If our servers receive data consistent with a crash, the system is designed to alert a live operator, who will attempt to contact you through the vehicle’s cellular transceiver. If you do not respond, he or she will automatically contact local emergency responders, provide your vehicle’s GPS location, and request that first responders be dispatched.

If you do respond and need assistance, the operator will contact local emergency responders and request that first responders be dispatched; the operator will stay on the line to assist you until help arrives.

How does stolen vehicle recovery work?

For the first year of ownership so long as there is a cellular connection, your vehicle’s onboard cellular transceiver will send a continuous feed of critical data to AcuraLink™ servers as well as response center, including speed and location (as determined by GPS).

If you report your vehicle is stolen, AcuraLink™ can work with you to locate the vehicle. Simply call AcuraLink™ with a valid police report number and we will assist you and the authorities in recovering your Acura.

AcuraLink – Concierge Questions

What can an AcuraLink™ Concierge assistant do for me?

The AcuraLink™ Concierge is essentially a personal assistant who is at your disposal 24-7. They can make hotel or dinner reservations, book a flight or help you respond to emails and phone calls — all from the comfort of your Acura, and is complementary for the first year of ownership.